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    Tôi phải làm gì nếu cảm thấy không thoải mái với việc đón tiếp ai đó?

    Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.

    Your safety is always a priority. If you find that a guest is breaking one of the house rules you’ve set or has made you feel unsafe through their actions, you can decline their reservation request or cancel the reservation. 

    Before you've accepted a reservation

    We encourage you to take advantage of the safety features we've built to help give you peace of mind and help you get to know potential guests.

    Declining an individual reservation request won't negatively impact your listing's placement in search results. However, if you decline many or most reservation requests, your search result placement may be negatively impacted.

    After you've accepted a reservation

    If you've already accepted the reservation, you can cancel it. You may be subject to cancellation penalties

    You can cancel reservations that you have valid reason to believe will lead to an unauthorized party and Instant Book reservations penalty-free under certain circumstances. Learn more

    Flagging inappropriate messages

    If a message from a guest makes you uncomfortable, let us know by flagging it. To flag a message, open the message thread and click or tap the flag icon next to the message you want to flag to Airbnb for review.

    Read tips on how to navigate hosting challenges and plan for the unexpected in the Resource Center.

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