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    The amenities guests want

    A well-outfitted space can be the key to attracting guests.
    Bài viết của Airbnb, đăng ngày Nov 19, 2020
    Bài đọc 3 phút
    Đã cập nhật vào Feb 9, 2021

    Highlights

    • Guests often search for amenities including wifi, self check-in, a laptop-friendly workspace, free parking, and a pet-friendly space*

    • Update your amenities

    • Discover more in our complete guide to setting up a successful listing

    According to a consumer survey commissioned by Airbnb, the majority of travelers say amenities are a top priority for a great trip. This is even more important now, as guests search for longer stays and travel is less about tourism and more about living, working, and connecting away from home. Thoughtfully outfitting your space and highlighting popular amenities in your listing description will help your space stand out from the crowd. Here is the amenities checklist you need to keep guests happy.

    Stock up on the essentials

    Guests will expect to find toilet paper, hand and body soap, towels, and linens, so make sure your space is stocked with all of these essential amenities. Airbnb recommends offering a minimum of:

    • One towel per guest
    • One pillow per guest
    • Linens for each guest bed

    We've also heard from guests that they want the ability to clean during their stay. Help keep guests comfortable and safe by stocking your space with cleaning supplies they can use, including:

    • Disposable paper towels
    • Disposable gloves
    • Multi-surface cleaner
    • Disinfectant wipes or spray
    • Antibacterial hand sanitizer

    Stand out in search results

    When searching for listings, many guests apply filters to display only properties that include the amenities or features they want, so be sure to include as much as you can in your listing. Guests often search for listings that offer:*

    • Wifi
    • Self check-in
    • Laptop-friendly workspaces
    • Free parking
    • Pet-friendly spaces
    • Instant Book

    Keep safety in mind

    Taking basic safety precautions can help protect your guests and your home. Consider including the following items in your space:

    • Smoke alarm
    • Carbon monoxide alarm
    • Fire extinguisher
    • First-aid kit
    • Emergency plan and local numbers

    Plan ahead with tips from global health and safety organizations

    Highlight accessibility

    Guests with accessibility needs search for very specific amenities. A step-free entryway, wider doorways and hallways (at least 32 inches wide), and an accessible-height bed are just some of the features that will make your home a good fit. Listings with accessibility features are prioritized in Airbnb search, so it’s a good idea to highlight them in your amenities and photos.

    Prepare for remote workers

    Whether guests are temporarily relocating to be closer to family or taking an opportunity to explore a new community, Airbnb data shows that guests are working remotely now more than ever.

    Guests are searching for listings that support remote working and temporary relocations, so it’s smart to think about what they might need to be comfortable, including:

    • Fast and reliable wifi
    • Laptop-friendly workspaces
    • Good lighting
    • Fully equipped kitchens
    • Office supplies

    Learn how to prepare your space for remote workers

    Showcase kid- and pet-friendly features

    More guests are traveling with their whole families, so accommodating children and pets can make your listing more appealing. To help parents and pet owners avoid lugging bulky items long distance, you might highlight amenities including:

    • A crib and high chair
    • A bathtub
    • Air conditioning
    • A washer and/or dryer
    • Extra cleaning supplies
    • Furniture covers
    • Bowls for pet food and water
    • Towels to wipe off paws at the door

    Add a few thoughtful touches

    One of the best ways to boost your reviews is by delighting guests with a few extra amenities, like breakfast foods or a nice coffee setup. From refreshments to pool toys, there are endless ways to take your space to the next level. 

    Not sure what your guests will appreciate? Get the full guest experience by staying in your space for a night. You’ll be sure to identify an item or two that could be added to ensure your guests have a wonderful stay.

    The checklist

    Basic amenities: 

    • Toilet paper
    • Soap for hands and body
    • One towel per guest
    • Linens for each bed
    • One pillow per guest
    • Cleaning supplies

    Other amenities guests search for:*

    • Self check-in
    • A laptop-friendly workspace
    • Free parking
    • Wifi
    • TV
    • Heater, air conditioning
    • Hair dryer
    • Breakfast

    Safety amenities:

    • Carbon monoxide alarm
    • Smoke alarm
    • Fire extinguisher
    • First-aid kit
    • Emergency plan and local numbers

    Accessibility amenities:

    • Step-free entryway
    • Wide entrances (at least 32”)
    • Wide hallways (at least 36”)
    • Accessible bathroom

    Extras guests appreciate:

    • Extra toilet paper, linens, and towels
    • Basic toiletries like shampoo and conditioner
    • Dish soap and cleaning supplies
    • Dining basics like a coffee maker, cooking utensils, dishes, and silverware
    • Wine glasses
    • Basic cooking supplies like salt, pepper, and oil
    • Coffee, tea
    • Light breakfast or snacks
    • Hangers
    • Adapters and chargers

    Remote work amenities:

    • Fast and reliable wifi
    • Laptop-friendly workspace
    • Good lighting
    • Fully equipped kitchens
    • Office supplies

    Family- and pet-friendly amenities:

    • A crib and high chair
    • A bathtub
    • Air conditioning
    • A washer and/or dryer
    • Extra cleaning supplies
    • Furniture covers
    • Bowls for pet food and water
    • Towels to wipe off paws at the door

    *According to Airbnb internal data that measured the most frequently searched amenities as of December 2020

      Information contained in this article may have changed since publication.

      Highlights

      • Guests often search for amenities including wifi, self check-in, a laptop-friendly workspace, free parking, and a pet-friendly space*

      • Update your amenities

      • Discover more in our complete guide to setting up a successful listing
      Airbnb
      Nov 19, 2020
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