New Host inbox and task tools simplify hospitality for teams
Two key ingredients to great hosting are being responsive to guests and making sure spaces are clean and well-maintained for every stay.
This can be especially challenging as a hospitality entrepreneur, where efficient teamwork is required to host multiple guests each and every day.
Based on your feedback, we’re rolling out three updates to professional hosting tools that will empower Hosts like you to be more responsive to guests, streamline turnover, and make it easier to give your entire team access to Airbnb tools:
- An improved Host inbox loads faster, provides more context in a single screen, and makes it easier to coordinate with teammates and communicate with guests
- New task management tools feature automated templates with checklists and reporting features to help you clean and maintain your spaces more efficiently
- Updates to the teams tool simplify permissions so you can give your entire team the appropriate access to your hosting tools
Let’s walk through some of the updates:
Get to know the improved inbox
The Host inbox has been redesigned to surface the info needed to prioritize and respond to guests from a single screen:
- It’s faster, so it’s easier to switch between message threads
- The new three-pane layout on web helps you stay on top of active threads
- Simpler actions to mark unread, star, and archive make it easier to focus on what matters most
- A new real-time typing indicator and last-responded label make teamwork easier
We’re also in the process of rolling out new features that let you filter conversations by listing and search messages based on a guest’s name, confirmation code, or other relevant information (such as “bringing a golden retriever”) to help you quickly find the thread you need.
Access your inbox on the web or in the Airbnb app on iOS and Android.
Meet the new task management tools
Turnover tasks like cleaning, greeting, and maintenance are now fully integrated into the professional tools suite. The new task tools let you create, assign, and track tasks with your team and third-party service providers.
Task templates can be created for any listing and configured to automate the greeting and cleaning for each reservation to further simplify your operations.
Templates can also specify steps for any task to help improve quality and consistency. These checklist steps can also capture inputs (e.g. “How many coffee filters are left?”) and photos to give you accurate data to further streamline your workflows.
Service providers get a simple mobile web interface to clearly discover which tasks are assigned to them, walk through the steps, and add photos as they go. They can also submit photo reports when something is left behind or damaged.
Visit the tasks tab to start assigning tasks to your greeters, cleaners, and maintenance staff today. Please note that the tasks tab is available on web and mobile web only at this time.
Check out the updated teams tool
We’ve updated teams, the foundational tool that makes it more secure to work together without resorting to practices like sharing passwords. With teams, everyone can work together from a single hosting account, but use their own Airbnb account and password for added security and accountability.
The latest updates add a tasks permission and consolidate pricing and listing management to give everyone from reservationists and operations specialists to accountants and cleaners the information and tools they need for their job. If you haven’t already, set up your team now.
Please keep the feedback coming
We hope these updates help you and your team make each day that much more efficient. Each tool has a “give feedback” link, so please let us know what you think and how we can improve.
Please note: These are rolling out to professional hosting tools at this time, and you may not have them in your account immediately.