Adding fees for cleaning and extra guests
Adding additional fees can ensure the cost of cleaning and unexpected expenses are covered. Successful pricing strategies strike a careful balance—covering hosting costs while remaining competitive. In this article, we’ll share some information for you to consider when making decisions about whether to apply additional fees to your listing.
Cleaning can be expensive and time-consuming, so adding a fee can help cover the cost of a professional housekeeping service and cleaning supplies. Keep in mind that the higher your cleaning fee is, the higher guests’ expectations for cleanliness are likely to be.
It’s important to manage expectations on what your cleaning fee includes and what (if anything) guests will be asked to do. Would you like to ask guests to load dishes into the dishwasher, or strip the bed linens before checkout? If so, consider charging a very minimal cleaning fee, or no fee at all—and if you do include a fee, spell out in your listing what that fee covers. With a higher fee, guests may expect to be able to walk away from the space at checkout as they would at a hotel. Other best practices to keep in mind:
- Aim to use the cleaning fee to cover the expense of cleaning—not to make additional money.
- If you’re new to hosting, consider waiting to add a cleaning fee until you have a few great reviews to attract bookings.
- To help ensure the safety of our community during COVID-19, we’re requiring all hosts who offer accommodations* to commit to the five-step process of Airbnb’s enhanced cleaning protocol.
Extra guest fees
An extra guest fee lets you charge more when a reservation includes more guests. So if you have a one-bedroom apartment with a double bed, your expected occupancy might be two people. But if you have a pull-out couch in the living room, you might allow up to four guests, with an extra guest fee for each of the other two people.
Not all hosts choose to add this fee, but it can be a way of covering the costs associated with higher occupancy, like increased usage of utilities and supplies like toilet paper and soap, or additional cleanup. Things to consider when adding an extra guest fee:
- Decide how many people can comfortably fit in your space. Guests may be disappointed to discover that your space is smaller than expected if your settings suggest you can accommodate extra people.
- Start small. Hosts Dave and Deb from Edmonton, Canada, say they set a base rate for two guests and charge $10 per night for each additional guest. “My rate is low enough to attract [two] people, but if more people wish to stay, I can make more money on my listing.”