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    A guide to photographing accessibility features

    A guide to photographing accessibility features

    Showcase your space’s accessibility with these tips.
    Bài viết của Airbnb, đăng ngày Sep 22, 2020
    Bài đọc 5 phút
    Đã cập nhật vào Apr 13, 2021

    Highlights

    • Travelers frequently search for accessibility features like step-free access to get inside*

    • Adding these features can help your listing appear in more searches

      • We require high-quality photos of these features to help guests decide if your space is a good fit

      • Photos of these features are required and help guests decide if your space is a good fit

      Guests with accessibility needs want to know what to expect when they arrive at your space. From shots of your entryway to pictures of your interiors, uploading quality photos to the accessibility section of your listing can help guests determine if they can move around your property comfortably without encountering stairs, steps, or curbs.

      As a Host, it’s up to you to make sure your listing description and photos are up to date and accurate. And while it’s not your responsibility to understand everyone’s needs, clearly showing your space allows potential guests to decide if your listing is a good fit.

      As you consider updating your listing, here are some things to keep in mind:

      • You can specify that only certain rooms have accessibility features. For example, you may indicate that only one bathroom has step-free entry.
      • You don’t need to upload professional photos—you can even share these guidelines with your cleaning staff or property manager who can take photos with a phone. Note: These photos appear in the accessibility section of your listing page, which is separate from your listing’s image gallery. You must include at least one photo of every accessibility feature you select.
      • It’s a good idea to include a measuring tape or tool in your pictures to show guests the width of doorways or hallways, since guests who use wheelchairs or other mobility devices may need wider entryways.
      • Uploading multiple photos from various angles and perspectives of each feature helps guests orient themselves in your space. For example, if you are showing a step-free doorway, take photos from either side of the threshold so the guest can see the entire pathway into the space.

      How to show that the pathway to your entrance is step-free

      Once the guest arrives, can they get to the front door without encountering stairs, steps, or curbs? If the answer is yes, document the pathway from the street or sidewalk to the building entrance for your guests.

      Tips for taking high-quality photos:
      1. Stand at least 20 feet (6 meters) outside of the building entrance to show as much of the pathway as possible, and tilt the camera slightly toward the ground to show the flat pathway.

          2. Show the entrance at the end of the pathway.

          How to highlight step-free entryways in your space

          Show your guests that they can enter the front door, as well as the bedroom, bathroom, shower, and common spaces without having to climb any stairs, steps, curbs, or high thresholds (greater than 1 inch or 2.5 centimeters). If your space is an apartment, include a photo of the entryways to both the apartment building and the unit itself.

          Tips for taking high-quality photos:
          1. Open the door to the entrance you’d like to feature, and tilt the camera slightly toward the floor to clearly photograph the flat path on either side of the threshold.

              2. Step back at least 10 feet (3 meters) from the entrance to show both sides of the doorway and, if the space has multiple entry points, make sure to capture each of them in your photos.

              3. Include photos of any ramps, wheelchair lifts, or elevators if they’re available.

                4. If you have a step-free shower, open the shower curtain or doors and tilt the camera slightly toward the floor of the entryway to show there are no steps or lips greater than approximately 1 inch (2.5 centimeters).

                Tip: For more ways to take great photos on your smartphone, check out our photo tutorial.

                How to show that your doorways are wide

                For guests with mobility devices like wheelchairs, knowing the width of your doorways can help them determine if they’ll be able to navigate your space.

                At Airbnb, we consider a wide doorway one that is at least 32 inches (81 centimeters).

                Tips for taking high-quality photos:
                1. If possible, take a picture of the entire doorway and show the door width using a measuring tape or tool. You may want to take a second picture zoomed in to show the exact measurement, or you can include the measurement in the photo caption.
                2. If you don’t have a measuring tool, place an object (like a doormat) in front of the doorway to help the guest estimate the width.

                  How to showcase other accessibility features

                  There are lots of other features that can help guests enter and move around your space comfortably. If you have any of these, be sure to take photos and add them to your listing to let your guests know what to expect.

                  Tips for taking high-quality photos:
                  1. Show as much of each feature as possible.
                  2. Try to include as much of the surrounding area as well, so the guest can visualize where the feature is located or how large it is. For example, if you’re showing a shower chair, be sure to show it positioned in the shower.

                    Here are examples of each feature: 

                    Fixed grab bars for the shower or toilet: These are bars firmly bolted to the wall that are intended to help people balance and bear weight. They can’t be towel racks, towel warmers, or part of a shower door.

                    Shower/bath chair: This is a bench or freestanding seat designed to help people with mobility restrictions bathe. This can also be a seat built into the wall, but it can’t be furniture that’s not intended for bathing (like patio furniture or plastic folding chairs that might slip on a wet surface).

                    A ceiling or mobile hoist: This is a lift attached to the ceiling or a freestanding device that helps people in and out of a wheelchair.

                    Disabled parking spot: This is a parking spot that’s designated for people with disabilities or is at least 8 feet (2.5 meters) wide. This will help guests who arrive with vehicles that need extra clearance to unload large equipment, like a wheelchair.

                    Pool hoist: This is a device that lifts a person into and out of a pool or jacuzzi.

                    Well-lit path to entrance: This is a well-lit external pathway (a driveway, outdoor path, etc.) to the listing entrance that helps guests find their way safely into your space in the dark. Try to take a photo of the pathway at night or very early in the morning so guests can see the location of the lighting and how bright it is. 

                    You might also consider other ways to support guests with accessibility needs. With clear communication and a few updates to your space and listing, you can make a world of difference for so many guests.

                    Jake, a guest with limited mobility, sums it up nicely: “Having accurate information up front allows a disabled person to really be an explorer.”

                    Learn how to add accessibility features

                    *According to Airbnb data collected from January through May 2019

                    Highlights

                    • Travelers frequently search for accessibility features like step-free access to get inside*

                    • Adding these features can help your listing appear in more searches

                      • We require high-quality photos of these features to help guests decide if your space is a good fit

                      • Photos of these features are required and help guests decide if your space is a good fit

                      Airbnb
                      Sep 22, 2020
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