Nếu Chủ nhà cần hủy đặt phòng

Sometimes a Host can’t accommodate your stay, and in most cases will let you know the bad news ahead of time. Don’t cancel for them—send them a cancellation request so you don’t miss out getting your best refund.

Để gửi yêu cầu hủy cho Chủ nhà/Người tổ chức:

Hosts have 48 hours to respond. If your trip starts within a week, though, they have to respond within 24 hours. If they accept your request or don’t respond, you’ll get a full refund. If they decline, they should still be able to host your stay. 

If your Host has already canceled, your full refund is on its way. Find out more about when you’ll get your refund.